Refund policy
REFUND AND EXCHANGE POLICY
If you are not happy with the service or product that you receive, we want to know about it. We are not perfect but let us know what the issue is, and we will do our best to fix it. Due to the high cost of shipping, we cannot offer refunds, but will exchange product for consumers on a case by case basis. Until further notice, we will not provide a refund where you have changed your mind about products purchased from Cleanfit.
All returns are subject to the following conditions 'Return / Exchange Conditions'.
Except if an item is faulty (and without limiting Australian Consumer Law), Cleanfit will offer a replacement, only if:
• The return is made within 14 days of the receivership.
• You have valid proof of purchase.
• Is in its original condition, including with packaging.
Please be aware that unless an item is faulty, you cannot exchange or return an item more than ONCE. If an item is not faulty, Cleanfit retains the right to reject a return based on a failure to adhere to these Return Conditions; and is subject to the company’s discretion on a case-by-case basis.
Exchange policy does not apply to Clearance / Sale stock.
If you are not happy with the service or product that you receive, we want to know about it. We are not perfect but let us know what the issue is, and we will do our best to fix it. Due to the high cost of shipping, we cannot offer refunds, but will exchange product for consumers on a case by case basis. Until further notice, we will not provide a refund where you have changed your mind about products purchased from Cleanfit.
All returns are subject to the following conditions 'Return / Exchange Conditions'.
Except if an item is faulty (and without limiting Australian Consumer Law), Cleanfit will offer a replacement, only if:
• The return is made within 14 days of the receivership.
• You have valid proof of purchase.
• Is in its original condition, including with packaging.
Please be aware that unless an item is faulty, you cannot exchange or return an item more than ONCE. If an item is not faulty, Cleanfit retains the right to reject a return based on a failure to adhere to these Return Conditions; and is subject to the company’s discretion on a case-by-case basis.
Exchange policy does not apply to Clearance / Sale stock.