Terms of service
Terms Of Service
DELIVERY, TITLE & RISK
1. We will deliver the products to the delivery address you provide when placing your order, so please ensure correct address is entered at checkout. We deliver Australia wide. If for whatever reason we cannot deliver to you, we will notify you as soon as possible. We can ship outside of Australia, but please contact us to discuss shipping options. It is best to contact us by email; team@cleanfit.com.au and we will quote a shipping fee.
2. Where you have instructed and/or agreed to our team or delivery partner (delivery service/courier or Australia Post) to deliver a parcel to an address that is unattended (i.e. not able to be received by yourself at the time of delivery), we accept no responsibility for the loss, theft, damage or misplacement of the order or products, once the item is delivered.
3. Delivery costs are disclosed at checkout and will vary depending on your delivery address.
4. Cleanfit is based in Melbourne, Victoria. When an order is processed, we dispatch via Australia Post within 2 business days. Shipping times for Australian capital cities is 3-6 business days. For regional times check with Australian Post.
5. Any delivery periods disclosed on our website or on social media are subject to change without prior notice. We will endeavour to notify you in the instance that your delivery will be significantly delayed, however this may not always be possible.
6. Any delivery periods displayed on our site are estimates only, based on the information provided by the delivery partner.
7. If you need to change the delivery date or delivery address, please notify us immediately in writing and we will endeavour to accommodate these changes. If the delivery is already in progress or outsourced to a delivery partner, updates to address may not be possible. Should you change in delivery address result in increased delivery costs, we or our delivery partners retain the right to charge you for such increased delivery costs.
8. We may deliver the products using a range of delivery methods.
9. We may deliver the products using our own ‘Cleanfit’ delivery staff OR outsourced delivery service/courier partners or Australia Post. We are not formally associated with such parties.
10. When you place an order with us and it is stated we will use a Third Party delivery or courier service or Australia Post, you accept this as a separate binding agreement between you and this third party for the delivery of products in accordance with their own specified Service Standard, Terms, Conditions & Policies.
11. When an order or product is delivered to you using a Third Party delivery service, courier or Australia Post; Cleanfit accepts no responsibility or liability for the service, terms or conditions applied to such delivery by these Third Parties. It remains the responsibility of the customer (‘you’) to review the Service Standards, Terms, Conditions & Policies set out by such Third Parties relative to your order, before you place the order.
12. Third party delivery or courier service partners, or Australia Post, may change their Service Standards, Terms, Conditions & Policies at any point in time, Cleanfit is not liable for the consequences of such changes, nor are we responsible for notifying you of when these Third Party Service Standards, Terms, Conditions & Policies may change.
13. Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms and Conditions.
14. Product liability will pass to you as soon as good are delivered to the delivery address you provided in your order. Once the order is deemed delivered, you accept all risk and liability of damage of products due to your handling or movement of products.
15. When you place an order with us and detail your delivery instructions (whether you accept delivery in person or instruct to leave the delivery unattended at your desired address), you do so accepting that once we have deemed the order delivered, Cleanfit holds no responsibility for theft, use, or consumption of delivered goods by parties known or unknown to you, that you may or may not reside with.
EXCHANGE POLICY
If you are not happy with the service or product that you receive, we want to know about it. We are not perfect but let us know what the issue is, and we will do our best to fix it. Due to the high cost of shipping, we cannot offer refunds, but will exchange product for consumers on a case by case basis. Until further notice, we will not provide a refund where you have changed your mind about products purchased from Cleanfit.
All returns are subject to the following conditions 'Return / Exchange Conditions'.
Except if an item is faulty (and without limiting Australian Consumer Law), Cleanfit will offer a replacement, only if:
• The return is made within 14 days of the receivership.
• You have valid proof of purchase.
• Is in its original condition, including with packaging.
Please be aware that unless an item is faulty, you cannot exchange or return an item more than ONCE. If an item is not faulty, Cleanfit retains the right to reject a return based on a failure to adhere to these Return Conditions; and is subject to the company’s discretion on a case-by-case basis.
Exchange policy does not apply to Clearance / Sale stock.
ORDERS
1. You may order products from us as set out on the Cleanfit Shop. Any order placed through the site is an offer by you to purchase a particular product or products for the price disclosed (including the delivery and other charges and taxes) at the time you place your order.
2. You may make an order for a one-off purchase, as Cleanfit offers no subscription method.
3. We may, at our discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or as soon as possible thereafter.
4. Each One-Off Purchase order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.
5. It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the site.
6. When you order and pay on our site and your payment has been validated, we will provide you with order details, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.
RETURNS POLICY
Whilst we strive at Cleanfit to provide reliably high-quality products to every client in every instance, we do understand that from time to time products can be faulty, or we could accidentally deliver an item that did not match the order you placed. For these scenarios, we have prepared a process whereby you (the customer) can understand our Returns Policy and be guided to a resolution.
1. If the wrong item is delivered, please notify us immediately in writing with photographic evidence, and we will contact you using the details provided on your order to rectify the solution.
2. Cleanfit shall not provide a refund or replacement if you simply change your mind, unless Cleanfit chooses to do so at its absolute discretion.
PRICE & PAYMENTS
1. You must pay us the purchase price of each product you order plus any applicable delivery costs based on the delivery options selected by you as set out on the Cleanfit website (the PRICE) in accordance with this clause.
2. In the event of a One-Off Purchase, you must pay the Price via credit card or any other payment methods set out on the site.
3. All amounts are stated in Australian dollars and are inclusive of GST (where applicable).
4. We display delivery costs separately from the purchase price.
5. You must not pay, or attempt to pay, the price by fraudulent or unlawful means.
6. To the extent permitted by law, the payments are non-refundable and non-cancellable once paid.
7. We reserve the right to change all or some product prices at any point in time without prior notice, including both increase and decrease to pricing.
8. We reserve the right to advertise any products with ‘special’ or ‘sale’ pricing for a limited amount of time. This does not indicate a permanent change of pricing relative to such products, and it remains your duty to check all product and/or order details, including selected products and pricing in every instance before you submit your order through the site.
PROMOTIONAL DISCOUNT CODES
1. We may from time-to-time issue promotional discount codes for certain products, and/or for certain time periods on our website. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the site. The conditions of use relating to promotional discount codes will be specified on the site or social media platforms at the time they are issued.
2. Any additional terms and conditions published that relate to the use of specific promotional codes on the website or social media platforms are deemed to be in addition to the terms and conditions set out here on the website (“Cleanfit.com.au”). This is because Terms & Conditions related to an explicit offer or promotional code may offer further specific details to be considered relative to the offer such as validity periods (dates and time of when the offer or promotional code is deemed valid), discount amounts or pricing, or to which products or services the promotional code applies to. This means that all Terms and Conditions laid out here remain valid in addition to those advertised.
3.
a. Where you have been issued any other personalised or ‘group’ discount code (intended for a certain group of people relative to Cleanfit business), it is intended purely for your personal use when ordering and for this reason, you must not share, publicise, sell this code; verbally, in text, email or electronic message or on any online platform. Should Cleanfit suspect that your personal discount code has been shared with, sold to or stolen by parties that were not intended to obtain such promotional code by Cleanfit, we reserve the right to cancel this code or any related discount code immediately and at our absolute discretion, without prior forewarning or communication after the event.
b. Should Cleanfit suspect that your personal discount code has been shared with, sold to or stolen by parties that were not intended to obtain such promotional code by Cleanfit, we reserve the right to cancel, at any time before delivery and for whatever reason, any order that has utilised such discount code; including when we have previously accepted such order. This also applies if there has been a considerable delay in dispatching your order. We will contact the customer who placed the order to notify them, using the details provided when such order was placed to notify them of the cancelled order.
4. Where promotional codes are issued with specific validity periods of time (i.e. may be used within only specific time frames or calendar dates); at the termination of such stated time period, we reserve the right to cancel this code or any related discount code immediately and at our absolute discretion, without prior forewarning.
5. Where promotional codes are issued that are disclosed as valid for only limited periods of time, (i.e. within specific time frames or calendar dates): no rain checks will apply to such offer/s. This means that any discount, saving or benefit available to our customers through the utilisation of such code will not be available for future use or benefit once the specific period publicised has terminated.
6. For all promotional codes, Cleanfit reserves the right to cancel any offer, code or any related discount code immediately and at our absolute discretion, without prior forewarning. We reserve the right to change the amount, quantity, percentage or type of saving attached/linked to any promotional code at our absolute discretion, without prior forewarning.
7. The below ‘No Rainchecks Policy’ applies also to the use of Promotional codes.
'NO RAINCHECKS' POLICY
1. Cleanfit have a strictly ‘No Rain Checks’ policy, meaning that:
a. No Rainchecks are available at any time
b. If Cleanfit has sold out of, or is temporarily out of stock, of any item of Offer Goods during the ‘Offer Period’ (a period of time within which certain items are discounted or promotional codes or other promotions are deemed as applicable), then Cleanfit are not obligated to and will not offer any person/s who requests supply of that item during the Offer Period, a raincheck.
c. In the instance that Cleanfit updates or increases any product prices AND that/those same item/s or product/s became sold out or is/are temporarily out of stock; Cleanfit are not obligated to and will not offer any raincheck on previous pricing. You will pay the attributed product or item cost as it published on the website at the time when the product or item returns to ‘in stock’.
d. Where promotional codes are issued that are disclosed as valid for only limited periods of time, (i.e. within specific time frames or calendar dates): no rain checks will apply to such offer/s. This means that any discount, saving or benefit available to our customers through the utilisation of such code will not be available for future use or benefit once the specific period publicised has terminated.
AVAILABILITY
1. All purchases made through the site are subject to availability. We cannot guarantee the availability or stock of all products at all times.
2. We do our best to keep products in stock and to keep our site up to date with the availability of products, however there may be times where stock is showing as available, when in reality our stock system has not been updated and the product is indeed out of stock. In this scenario, we will contact you using the details you provided when you placed your order to suggest an alternative product (in stock) for the same or lesser value, or else take instruction from you to remove this product from your overall order.
3. We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.
4. If you observe that an item or product on our website is stated as sold out or temporarily out of stock, and then after such time that the item becomes available again you observe that the price has changed, we are not obligated to offer or provide this item or product to you at any price formerly advertised. The price applicable for every product will always remain as that which is exhibited at the time of a successful transaction (sale) taking place as long as our product or item availability allows us to fulfill such order.
DELIVERY, TITLE & RISK
1. We will deliver the products to the delivery address you provide when placing your order, so please ensure correct address is entered at checkout. We deliver Australia wide. If for whatever reason we cannot deliver to you, we will notify you as soon as possible. We can ship outside of Australia, but please contact us to discuss shipping options. It is best to contact us by email; team@cleanfit.com.au and we will quote a shipping fee.
2. Where you have instructed and/or agreed to our team or delivery partner (delivery service/courier or Australia Post) to deliver a parcel to an address that is unattended (i.e. not able to be received by yourself at the time of delivery), we accept no responsibility for the loss, theft, damage or misplacement of the order or products, once the item is delivered.
3. Delivery costs are disclosed at checkout and will vary depending on your delivery address.
4. Cleanfit is based in Melbourne, Victoria. When an order is processed, we dispatch via Australia Post within 2 business days. Shipping times for Australian capital cities is 3-6 business days. For regional times check with Australian Post.
5. Any delivery periods disclosed on our website or on social media are subject to change without prior notice. We will endeavour to notify you in the instance that your delivery will be significantly delayed, however this may not always be possible.
6. Any delivery periods displayed on our site are estimates only, based on the information provided by the delivery partner.
7. If you need to change the delivery date or delivery address, please notify us immediately in writing and we will endeavour to accommodate these changes. If the delivery is already in progress or outsourced to a delivery partner, updates to address may not be possible. Should you change in delivery address result in increased delivery costs, we or our delivery partners retain the right to charge you for such increased delivery costs.
8. We may deliver the products using a range of delivery methods.
9. We may deliver the products using our own ‘Cleanfit’ delivery staff OR outsourced delivery service/courier partners or Australia Post. We are not formally associated with such parties.
10. When you place an order with us and it is stated we will use a Third Party delivery or courier service or Australia Post, you accept this as a separate binding agreement between you and this third party for the delivery of products in accordance with their own specified Service Standard, Terms, Conditions & Policies.
11. When an order or product is delivered to you using a Third Party delivery service, courier or Australia Post; Cleanfit accepts no responsibility or liability for the service, terms or conditions applied to such delivery by these Third Parties. It remains the responsibility of the customer (‘you’) to review the Service Standards, Terms, Conditions & Policies set out by such Third Parties relative to your order, before you place the order.
12. Third party delivery or courier service partners, or Australia Post, may change their Service Standards, Terms, Conditions & Policies at any point in time, Cleanfit is not liable for the consequences of such changes, nor are we responsible for notifying you of when these Third Party Service Standards, Terms, Conditions & Policies may change.
13. Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms and Conditions.
14. Product liability will pass to you as soon as good are delivered to the delivery address you provided in your order. Once the order is deemed delivered, you accept all risk and liability of damage of products due to your handling or movement of products.
15. When you place an order with us and detail your delivery instructions (whether you accept delivery in person or instruct to leave the delivery unattended at your desired address), you do so accepting that once we have deemed the order delivered, Cleanfit holds no responsibility for theft, use, or consumption of delivered goods by parties known or unknown to you, that you may or may not reside with.
EXCHANGE POLICY
If you are not happy with the service or product that you receive, we want to know about it. We are not perfect but let us know what the issue is, and we will do our best to fix it. Due to the high cost of shipping, we cannot offer refunds, but will exchange product for consumers on a case by case basis. Until further notice, we will not provide a refund where you have changed your mind about products purchased from Cleanfit.
All returns are subject to the following conditions 'Return / Exchange Conditions'.
Except if an item is faulty (and without limiting Australian Consumer Law), Cleanfit will offer a replacement, only if:
• The return is made within 14 days of the receivership.
• You have valid proof of purchase.
• Is in its original condition, including with packaging.
Please be aware that unless an item is faulty, you cannot exchange or return an item more than ONCE. If an item is not faulty, Cleanfit retains the right to reject a return based on a failure to adhere to these Return Conditions; and is subject to the company’s discretion on a case-by-case basis.
Exchange policy does not apply to Clearance / Sale stock.
ORDERS
1. You may order products from us as set out on the Cleanfit Shop. Any order placed through the site is an offer by you to purchase a particular product or products for the price disclosed (including the delivery and other charges and taxes) at the time you place your order.
2. You may make an order for a one-off purchase, as Cleanfit offers no subscription method.
3. We may, at our discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or as soon as possible thereafter.
4. Each One-Off Purchase order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.
5. It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the site.
6. When you order and pay on our site and your payment has been validated, we will provide you with order details, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.
RETURNS POLICY
Whilst we strive at Cleanfit to provide reliably high-quality products to every client in every instance, we do understand that from time to time products can be faulty, or we could accidentally deliver an item that did not match the order you placed. For these scenarios, we have prepared a process whereby you (the customer) can understand our Returns Policy and be guided to a resolution.
1. If the wrong item is delivered, please notify us immediately in writing with photographic evidence, and we will contact you using the details provided on your order to rectify the solution.
2. Cleanfit shall not provide a refund or replacement if you simply change your mind, unless Cleanfit chooses to do so at its absolute discretion.
PRICE & PAYMENTS
1. You must pay us the purchase price of each product you order plus any applicable delivery costs based on the delivery options selected by you as set out on the Cleanfit website (the PRICE) in accordance with this clause.
2. In the event of a One-Off Purchase, you must pay the Price via credit card or any other payment methods set out on the site.
3. All amounts are stated in Australian dollars and are inclusive of GST (where applicable).
4. We display delivery costs separately from the purchase price.
5. You must not pay, or attempt to pay, the price by fraudulent or unlawful means.
6. To the extent permitted by law, the payments are non-refundable and non-cancellable once paid.
7. We reserve the right to change all or some product prices at any point in time without prior notice, including both increase and decrease to pricing.
8. We reserve the right to advertise any products with ‘special’ or ‘sale’ pricing for a limited amount of time. This does not indicate a permanent change of pricing relative to such products, and it remains your duty to check all product and/or order details, including selected products and pricing in every instance before you submit your order through the site.
PROMOTIONAL DISCOUNT CODES
1. We may from time-to-time issue promotional discount codes for certain products, and/or for certain time periods on our website. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the site. The conditions of use relating to promotional discount codes will be specified on the site or social media platforms at the time they are issued.
2. Any additional terms and conditions published that relate to the use of specific promotional codes on the website or social media platforms are deemed to be in addition to the terms and conditions set out here on the website (“Cleanfit.com.au”). This is because Terms & Conditions related to an explicit offer or promotional code may offer further specific details to be considered relative to the offer such as validity periods (dates and time of when the offer or promotional code is deemed valid), discount amounts or pricing, or to which products or services the promotional code applies to. This means that all Terms and Conditions laid out here remain valid in addition to those advertised.
3.
a. Where you have been issued any other personalised or ‘group’ discount code (intended for a certain group of people relative to Cleanfit business), it is intended purely for your personal use when ordering and for this reason, you must not share, publicise, sell this code; verbally, in text, email or electronic message or on any online platform. Should Cleanfit suspect that your personal discount code has been shared with, sold to or stolen by parties that were not intended to obtain such promotional code by Cleanfit, we reserve the right to cancel this code or any related discount code immediately and at our absolute discretion, without prior forewarning or communication after the event.
b. Should Cleanfit suspect that your personal discount code has been shared with, sold to or stolen by parties that were not intended to obtain such promotional code by Cleanfit, we reserve the right to cancel, at any time before delivery and for whatever reason, any order that has utilised such discount code; including when we have previously accepted such order. This also applies if there has been a considerable delay in dispatching your order. We will contact the customer who placed the order to notify them, using the details provided when such order was placed to notify them of the cancelled order.
4. Where promotional codes are issued with specific validity periods of time (i.e. may be used within only specific time frames or calendar dates); at the termination of such stated time period, we reserve the right to cancel this code or any related discount code immediately and at our absolute discretion, without prior forewarning.
5. Where promotional codes are issued that are disclosed as valid for only limited periods of time, (i.e. within specific time frames or calendar dates): no rain checks will apply to such offer/s. This means that any discount, saving or benefit available to our customers through the utilisation of such code will not be available for future use or benefit once the specific period publicised has terminated.
6. For all promotional codes, Cleanfit reserves the right to cancel any offer, code or any related discount code immediately and at our absolute discretion, without prior forewarning. We reserve the right to change the amount, quantity, percentage or type of saving attached/linked to any promotional code at our absolute discretion, without prior forewarning.
7. The below ‘No Rainchecks Policy’ applies also to the use of Promotional codes.
'NO RAINCHECKS' POLICY
1. Cleanfit have a strictly ‘No Rain Checks’ policy, meaning that:
a. No Rainchecks are available at any time
b. If Cleanfit has sold out of, or is temporarily out of stock, of any item of Offer Goods during the ‘Offer Period’ (a period of time within which certain items are discounted or promotional codes or other promotions are deemed as applicable), then Cleanfit are not obligated to and will not offer any person/s who requests supply of that item during the Offer Period, a raincheck.
c. In the instance that Cleanfit updates or increases any product prices AND that/those same item/s or product/s became sold out or is/are temporarily out of stock; Cleanfit are not obligated to and will not offer any raincheck on previous pricing. You will pay the attributed product or item cost as it published on the website at the time when the product or item returns to ‘in stock’.
d. Where promotional codes are issued that are disclosed as valid for only limited periods of time, (i.e. within specific time frames or calendar dates): no rain checks will apply to such offer/s. This means that any discount, saving or benefit available to our customers through the utilisation of such code will not be available for future use or benefit once the specific period publicised has terminated.
AVAILABILITY
1. All purchases made through the site are subject to availability. We cannot guarantee the availability or stock of all products at all times.
2. We do our best to keep products in stock and to keep our site up to date with the availability of products, however there may be times where stock is showing as available, when in reality our stock system has not been updated and the product is indeed out of stock. In this scenario, we will contact you using the details you provided when you placed your order to suggest an alternative product (in stock) for the same or lesser value, or else take instruction from you to remove this product from your overall order.
3. We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.
4. If you observe that an item or product on our website is stated as sold out or temporarily out of stock, and then after such time that the item becomes available again you observe that the price has changed, we are not obligated to offer or provide this item or product to you at any price formerly advertised. The price applicable for every product will always remain as that which is exhibited at the time of a successful transaction (sale) taking place as long as our product or item availability allows us to fulfill such order.